Privacy Policy

Introduction

Welcome to Avory — your personal wellness companion for nutrition tracking, habit building, and AI-assisted coaching. Your privacy matters to us. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices you have across the full Avory experience (Home, Tracker, Insights, Avo, Challenges, Account, Premium, and AI Scan Credits). By creating an account or using Avory, you acknowledge this Policy. If you do not agree, please do not use the app.

Scope of This Policy

This Policy applies to the Avory iOS and Android apps, related Avory APIs and cloud services, in-app purchases (Premium subscriptions and AI Scan Credits), onboarding and account setup, Avo Intelligence, Avo Chat, AI Food Scan, Challenges/XP, Insights, Help & Support, and any emails or support messages you send us. It does not govern third-party stores, health platforms, or websites that have their own policies.

Information We Collect

Account and Profile Information

• Full name and email address
• Password (transmitted securely; we do not store or display plaintext passwords)
• Optional phone number and country code
• Optional profile photo / avatar
• Gender, date of birth, height, starting/current/target weight
• Activity level, diet type, fitness or nutrition goals
• Meal schedule preferences (meal times, skipped meals, reminder preferences)
• App appearance preferences (theme / dark mode) and language preference
• Account security settings (including biometric app-lock preference when you enable it)

Sensitive Health-Related Information (you choose to provide)

• Food allergies, intolerances, and dietary restrictions (including optional free-text details)
• Health Context answers used by Avo (for example diabetes, pregnancy or breastfeeding, kidney or heart conditions, history related to eating disorders, medications that may affect weight or appetite, and optional free-text notes)
• Personalized calorie, protein, carbohydrate, fat, hydration, and step targets derived from your inputs
• Fasting plan preferences and fasting session logs if you use Fasting

Daily Tracking and Journal Information

• Logged meals and foods (search items, barcode products, custom foods, favorites, quantities, serving sizes, and nutrition values)
• AI Food Scan meal photos you capture or select, plus model estimates of foods, portions, and nutrition you review and confirm
• Water intake logs and custom cup sizes
• Weight history, BMI-related inputs you enter, and progress charts derived from them
• Manual activity and workout logs (type, duration, estimated energy)
• Step counts, distance, active energy, and related movement metrics — including data synced from Apple Health, Health Connect, or similar platforms when you allow it
• Home daily summary and Insights aggregates (calories, macros, water, steps, streaks, and trends calculated from your logs)
• XP, streaks, Challenges progress, chapter/journey displays, and related coaching scenes derived from your activity

Avo Intelligence, Patterns, and Avo Chat

• Decision and coaching context derived from your logged days (for example meal timing, consistency signals, and progress toward targets)
• Avo Patterns and learning signals used to personalize timing and suggestions when Premium unlocks those features
• Avo Chat messages you send, assistant replies, and related usage/quota metadata
• Local Avo Chat preferences stored on your device (for example chat settings you configure)
• Entitlement and feature-lock state (Free vs Premium) used to determine which Avo sections are available

AI Food Scan and AI Scan Credits

• Meal images submitted for AI plate analysis (processed to estimate foods and nutrition; you confirm before logging)
• Scan usage: monthly allowance used/remaining, purchased credit balance, reset dates, and purchase/verification status
• Store product identifiers and purchase/restore tokens for one-time AI Scan Credit packs
• Note: AI Scan Credits are separate from Premium. Buying credits does not unlock Premium features, and Premium is not required to buy credits

Device, App, and Technical Information

• Device type/model, operating system version, and app version
• Authentication tokens, session state, and secure local preferences
• Basic diagnostics and error signals needed to run, sync, and support the app
• Tutorial / onboarding completion flags and similar product-experience preferences stored locally

Location and Weather (optional)

• Approximate location while the app is open, only after you grant permission
• A city you select when location access is declined or unavailable
• Approximate coordinates or place names sent to our weather provider (Open-Meteo) for Challenges weather visuals
• Locally cached weather results on your device

Camera and Media

• Camera access for barcode scanning and AI Food Scan (meal photos)
• Photos you choose from your library for a profile avatar or optional meal analysis
• Optional attachments you include when contacting support (handled via the channel you use, such as email)

Purchases, Premium, and Payment Preferences

• Premium subscription status, billing period, platform (App Store / Google Play / complimentary internal), renewal state, and grace/billing-issue signals when provided by the store or our servers
• App Store / Google Play purchase or restore tokens needed to verify Premium entitlements and AI Scan Credit packs
• Entitlements catalog responses (feature locks, quotas for Food Scan and Avo Chat, credit balances)
• Optional saved payment-method preferences for display (for example wallet link status or masked card brand and last four digits). Avory does not charge your card directly in-app; store billing is processed by Apple or Google

Communications and Notifications

• Local reminder notifications you enable (meals, water, walking, weight, weekly summaries, and similar on-device alerts)
• Transactional emails (verification, password reset, email change, security notices)
• Support messages, feedback, and ratings-related communications you initiate

Health Platform Integrations

If you connect Apple Health, Health Connect, Google Fit, or a similar platform, Avory may read activity and health metrics you authorize (such as steps, distance, active energy, and workouts) only after your explicit permission. We use this data to improve step and activity tracking accuracy inside Avory. You can revoke access at any time in your device settings. Avory does not sell health-platform data and does not write medical diagnoses to those platforms.

How We Use Artificial Intelligence

Avo Intelligence & Avo Chat

• We process your tracking context and messages you send to generate coaching decisions, explanations, patterns, and chat replies
• Outputs are assistive and educational — not medical advice, diagnosis, or treatment
• Usage is subject to Free or Premium monthly quotas (and owner/unlimited tiers where applicable)

AI Food Scan

• Meal images are analyzed to estimate foods, portions, and nutrition for your review
• You confirm or edit results before they become logged meals
• Monthly scan allowance and optional purchased AI Scan Credits control how many scans you can run
• Estimates can be wrong; always verify allergens and critical nutrition yourself

AI providers and safeguards

• AI features are delivered through Avory's backend and specialized model/infrastructure providers under contractual and technical safeguards
• We use rate limits, authentication, and entitlement checks to protect the service and your account
• We do not sell your chat content or meal photos for advertising

How We Use Your Information

Provide and personalize Avory

• Create, authenticate, and secure your account
• Generate personalized calorie, macro, hydration, step, and related targets
• Power Home, Tracker, Insights, food logging, barcode lookup, water, weight, activity, steps, fasting, XP, and Challenges
• Operate Avo Intelligence, Patterns, Health Context, and Avo Chat
• Operate AI Food Scan and AI Scan Credits balance / purchase verification
• Show weather-aware Challenges visuals when location or a chosen city is available
• Sync your data across signed-in devices via our servers

Operate, protect, and improve the service

• Maintain reliability, sync integrity, and fix issues
• Prevent fraud, abuse, unauthorized access, and quota misuse
• Understand feature usage at an aggregate or operational level to improve Avory
• Process Premium and AI Scan Credits verification and entitlement updates

Communicate with you

• Send important account, security, and service notices
• Respond to support and feedback requests
• Deliver on-device reminders you choose to enable

Where Your Data Is Stored

Avory stores information on your device (for offline use, preferences, caches, and local chat/settings where applicable) and on our cloud servers that power account sync, entitlements, Avo, AI Food Scan, Challenges/XP, and related features. Some processing also happens with specialized providers listed below. You can clear certain local caches from in-app settings; account-level deletion is described under Account Deletion.

Third-Party Services We Use

• Avory backend hosting and APIs (account, profile, tracking sync, entitlements, Avo Intelligence, Avo Chat, AI Food Scan, XP, Challenges, billing verification)
• AI / model infrastructure providers used to power Avo Chat and AI Food Scan analysis under Avory's control and contracts
• USDA FoodData Central (and related food databases) for food search and nutrition reference data
• Open-Meteo for weather conditions used in Challenges
• Apple App Store and Google Play for Premium subscriptions, restores, and AI Scan Credit pack purchases
• Apple Health / Health Connect (or similar) when you choose to connect them
• Email and infrastructure providers needed to deliver verification and account emails

Sharing Your Information

We do not sell your personal information. We share information only: (1) with service providers who help us operate Avory (including AI processing for features you use) under appropriate safeguards; (2) with Apple or Google for subscription and credit-pack processing; (3) when you direct us to (for example support email); (4) if required by law, legal process, or to protect rights, safety, and security; or (5) in connection with a business transfer, where permitted by law. Health-related information and AI content you provide are used to personalize and operate Avory and are not sold for advertising.

Premium vs AI Scan Credits (privacy note)

Premium is a recurring subscription that unlocks deeper coaching features (for example fuller Avo Intelligence / Patterns depth and higher monthly AI allowances described in-app). AI Scan Credits are optional one-time packs that add Food Scan capacity and never expire; they do not unlock Premium. We store entitlement and quota state separately so the product can enforce Free, Premium, monthly allowances, and purchased credit balances correctly.

Data Retention

We retain personal information for as long as your account remains active and as needed to provide Avory, comply with law, resolve disputes, and enforce agreements. If you use Restart All Progress, tracking logs used for XP and Challenges may be erased while your account profile, Premium status, and purchased AI Scan Credits generally remain. Chat transcripts and scan history are retained as needed to operate the features and quotas until deleted or your account is removed. When information is no longer needed, we delete or anonymize it unless a longer period is required or permitted by law.

Your Rights and Choices

• Access and update profile, Health Context, and nutrition settings in the app
• Control Health platform permissions in device settings
• Control location permission and weather city choice
• Control notification and reminder preferences
• Control biometric app lock and other security options where offered
• Manage Premium and restores via Billing / App Store / Google Play
• Manage AI Scan Credits balance and purchases from AI Scan Credits / Billing
• Request correction of inaccurate personal information
• Request deletion of your account and associated personal data
• Request a portable copy of your personal information where applicable law provides that right

Account Deletion

You may request deletion of your Avory account from Account & Security settings or by emailing privacy@avoryhealth.com. When deletion is completed, we remove or anonymize personal data associated with your account — including profile, logs, Avo-related content, and scan usage history tied to the account — except where we must retain limited information for legal, security, accounting, fraud-prevention, or regulatory purposes. Cancel App Store / Google Play subscriptions and manage unfinished store purchases separately when applicable. Purchased credits and Premium access end with account deletion according to store and Avory policies.

Children's Privacy

Avory is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information, contact us and we will take appropriate steps to delete it. Users under 18 should use Avory only with parent or guardian permission where required.

Security

We use administrative, technical, and organizational measures designed to protect information (including encrypted transport to our API, authentication tokens, and access controls). No method of transmission or storage is 100% secure. Please protect your device and credentials, and enable available security features such as a strong password and biometric app lock where offered.

Medical & AI Disclaimer

Avory provides fitness tracking, nutrition tools, and AI-assisted education only. It does not provide medical advice, diagnosis, or treatment. Calorie plans, allergen notes, Avo coaching, Patterns, Chat answers, and AI Food Scan estimates are informational and can be incomplete or incorrect. Always consult a qualified clinician before changing diet, exercise, medication, or treatment — especially if you have a medical condition, are pregnant, or take prescription medication.

International Processing

Your information may be processed in countries where we or our service providers (including AI infrastructure) operate. Those countries may have different data-protection laws than your home country. We take steps designed to protect information consistently with this Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as Avory adds features (for example new Avo or Scan capabilities). We will revise the Effective Date above and may provide additional in-app notice for material changes. Continued use of Avory after an update becomes effective means you accept the revised Policy.

Contact Us

If you have any questions or privacy requests, contact us at:

privacy@avoryhealth.com